Commercial Audio-Visual Multimedia Solutions & Event Production

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Audio Visual Service Maintenance Contracts

We offer both preventative and full-service contract options for many of our services.
Each is customized for your facility and includes regular visits where factory-trained technicians verify your system is working at its full potential. We can provide emergency service labor and service parts allowing our customers to operate with minimal downtime and within a set annual budget. Discounts for multi-year commitments and flexible payment schedules are also available.

Why a Professional Service Agreement?

Less downtime because equipment is serviced before it breaks down.Saves money and energy since the system is adjusted as the building use changes.
Safety & efficiency is maintained because devices and equipment are kept in top working condition.Consistent technical support team services your equipment even as your staff changes.

We understand you don’t have time to slow down for technology disruptions and when you rely on AV and IT systems to keep your business or organization running smoothly, the last thing you need to deal with is maintenance issues. That is exactly why we offer a comprehensive SLA (Service Level Agreement) for continued equipment and audio-visual service.

Peace of Mind

Choose from a variety of complete and flexible plans to eliminate unproductive down time and frustrating troubleshooting pains by putting the responsibility for upkeep completely on us. AV systems are a long-term investment. Protect yours and enjoy complete peace of mind. Our service agreements allow you to increase productivity by resolving maintenance issues quickly. They will also work to extend the life of your equipment saving you even more time and money down the road.

Customer Care and Satisfaction is Our Highest Priority

Outstanding customer service has been our focus since we opened our doors in 1996. From corporate offices to houses of worship, we are proud to integrate AV and multimedia systems into your space to meet your specific goals. In addition to ongoing help with questions or resources, our service level agreement clients receive the best possible ROI on their investment. Contact us today to learn more.

We strive to provide personal, professional, tailored and expert support to our clients. So, whether it’s in a workspace, at a conference or a live stream, Tidewater ESD is the team you can trust to deliver your vision on today’s technology.

Contact us today to learn more how we can help.

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